Order Policy
Thank you for choosing Nammie's Yummies. To maintain our standard of quality and ensure a smooth experience, please review the policies below before placing your order.
Placing an Order
- All orders must be placed via our website only.
- All custom selections, notes, and order details must be entered correctly at checkout.
- Orders are only secured once full payment has been received.
Order Lead Time
- A minimum notice period applies to all orders and is indicated on the website.
- Custom, bulk, and corporate orders require advance notice.
- Same-day or last-minute orders are subject to availability and may attract an additional fee.
Payment Policy
- Full payment is required at checkout to confirm your order.
- Prices are subject to change without notice; paid orders will not be affected.
- Transaction fees charged by payment providers may apply depending on the payment method selected.
Custom Designs & Finishing
- Reference images are used as inspiration.
- Cakes are handcrafted; exact replicas are not guaranteed, but we aim for close similarity.
- Minor variations in colour, size, decoration, piping style, or layout may occur and are not considered faults.
- By approving the design, you agree to our creative interpretation.
- Changes to design or details may not be possible close to the collection date.
Cancellations & Changes
- All products are made to order.
- Cancellations are not eligible for full refunds.
- Cancellations made before production may be eligible for partial refunds (excluding any costs incurred for custom materials such as toppers and décor).
- Requests to change dates or designs must be made as early as possible and are subject to availability.
- Store credit may be offered at our discretion in exceptional cases.
Collection Policy
- All orders are collection only.
- Collection dates and times are selected at checkout and must be adhered to.
- Customers are responsible for collecting orders on time.
- Late collection may affect product quality; Nammie's Yummies will not be held responsible.
- Responsibility for the order transfers to the customer once it has been collected.
Order Accuracy & Quality
- Customers must check their order at the time of collection.
- Any issues must be reported within 2 hours of collection, with clear photos and a description.
- Issues reported after this period may not be eligible for resolution.
Refunds & Replacements
Refunds are only issued for:
- Incorrect orders
- Verified major quality issues
- Where appropriate, a replacement or store credit may be offered.
- Due to the custom nature of our products, refunds are not available once production has started.
- Preference-based concerns (including flavour, colour shade, or design interpretation) are not eligible for refunds.
Allergies & Dietary Information
- Our kitchen handles common allergens including nuts, dairy, eggs, and gluten.
- We cannot guarantee a completely allergen-free environment.
Marketing & Photography
- Completed orders may be photographed for portfolio, website, and social media use.
- Clients wishing to opt out must notify us in writing before order fulfilment.
Acceptance of Policy
By placing an order on our website, you confirm that you have read, understood, and agreed to this Order Policy.